Once the order is confirmed and delivered it can’t be refunded.

                NO REFUNDS

                item can be exchanged within 10 days of delivery, provided it meets one of the following criteria:

               ✔️Wrong article delivered

               ✔️Wrong size delivered


                Following things should be available for exchange:

  •           All tags and original packaging must be intact
  •          Merchandise must be unworn and undamaged
  •          The original receipt must be attached

              Bearing in mind the intimate nature of our products, standards of hygiene must be maintained. Therefore, damaged items will NOT be exchanged.

              These include: panties, babydolls, bodysuits and any other lingerie set or item that includes panties, silicone bras also all products under Accessories. Kindly ensure you order accordingly.                                                                                                                 

             In case of exchange, the customer will dispatch us the product and we will send a replacement as soon as we receive the parcel.200 delivery charges will be deducted for any exchange.                                                     

           If there is no product available for exchange,  a coupon of the credit amount will be given to you, after deducting the courier charges. That coupon can be used with in three months to shop at Femelle Secrets



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